💰 Refund & Cancellation Policy — CHB.ma
Effective Date: October 10, 2025
1. Introduction
Welcome to CHB.ma, a legal reseller and provider of IPTV services.
We value transparency and fairness in every transaction.
This Refund & Cancellation Policy explains our approach to refunds and cancellations in line with the nature of digital IPTV services.
By purchasing or using our service, you agree to these terms.
2. 24-Hour Free Trial
To ensure that every customer can test our IPTV service before purchasing, we provide a 24-hour free trial.
This trial allows you to check:
Channel quality and stability,
Compatibility with your device or app,
Internet performance with our servers.
We strongly encourage all new customers to use this free trial before making a paid subscription.
3. Nature of Digital IPTV Services
All IPTV subscriptions and activations sold through CHB.ma are digital goods delivered instantly by email or WhatsApp.
Once your subscription or activation code is sent, it becomes non-returnable and non-refundable, as access to the service cannot be revoked.
Because of the free trial and our full-time support, refunds are not required nor justified in normal conditions.
4. Refund Eligibility
A refund may be issued only in the following exceptional cases:
The activation or account delivery was not completed within 24 hours of payment.
You provided correct information, but your activation failed permanently.
A duplicate payment occurred by mistake.
Refunds are not possible once the service is activated and working.
5. Non-Refundable Situations
Refunds cannot be granted if:
You decide not to use the service after activation.
You encounter buffering or interruptions caused by your device, ISP, or internet speed.
You entered incorrect information during purchase.
Your IPTV app or third-party player has technical issues.
These situations are beyond CHB.ma’s control and are not related to the service itself.
6. Dedicated Customer Support
Our support team is available 7 days a week to assist you immediately if you face any problem.
You can contact us at any time through:
📧 contact@chb.ma
📱 WhatsApp: +44 7429 919678
We’ll work with you to resolve any issue quickly — whether it’s setup help, app configuration, or troubleshooting.
Our goal is to make sure you enjoy a smooth and uninterrupted experience.
7. Cancellation Policy
Once your IPTV service has been activated, the order cannot be cancelled.
If you wish to cancel before activation, please contact us as soon as possible.
If the activation process hasn’t started yet, we will stop it and issue a refund immediately.
8. Refund Method & Processing Time
Approved refunds are issued to the same payment method used at checkout (e.g., PayPal).
Processing time: 3 to 5 business days after approval.
9. Contact for Refund or Support Requests
When contacting us, please include:
Your full name
Order number or transaction ID
A clear explanation of the issue
📧 contact@chb.ma
📱 WhatsApp: +44 7429 919678
10. Final Note
At CHB.ma, we believe in honesty and client satisfaction.
Because you can test our IPTV service for free before buying, and because our support team is always available to help, refund requests are rarely needed.
We will always do our best to ensure your IPTV experience is reliable and enjoyable.
CHB.ma — a legal reseller and provider of IPTV services.
We’re committed to offering transparent, responsive, and high-quality service to every customer.
